Azura page builder update problem

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This topic contains 5 replies, has 2 voices, and was last updated by  CTHthemes 10 months ago.

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  • #15876

    ucudal
    Participant

    Support Expired

    Hi, we purchase and install upgade for Azura Page Builder.
    We had installed Azura Page Builder 2.0 and we are updating to version 3.0.1

    Our problem, after update version, when we edit content all is EMPTY.

    *For example, here is edition page in version 2.0:*

    *and same content edited after update is empty:*


    ​​
    How can we do to solve this problem when we update Azura Page Builder?

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    #15879

    CTHthemes
    Keymaster

    Hi, please send me your admin account to check.

    Thanks.

    #15911

    ucudal
    Participant

    Support Expired

    The site is not in a productive environment we have it in a local environment to test before it is released to production.

    #15933

    CTHthemes
    Keymaster

    It like that you are update azura from version 1.x which is not compatible. You can only update from version 2.x

    #15949

    ucudal
    Participant

    Support Expired

    Have we any solution? We need soluction please. Maybe with intermediate migration? (ex: Migrate to 1.9 and then to 2.x)

    #15972

    CTHthemes
    Keymaster

    Oh sorry, it’s not possible. In this case you have to delete Azura v1.x then install newest version and rebuild your pages.

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