Does not save the changes

Home Forums Joomla Templates Azura – Joomla Pagebuilder Does not save the changes

This topic contains 22 replies, has 2 voices, and was last updated by  CTHthemes 7 months, 1 week ago.

Viewing 23 posts - 1 through 23 (of 23 total)
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  • #17482

    ucudal
    Participant

    Support Expired

    When changes are made to any component of the Azura, it does not save them and shows the empty page in the attachment of this post will see the evidence requested the collaboration with this error.

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    #17493

    CTHthemes
    Keymaster

    Hi, please send me your administrator account to check.

    Thanks.

    #17711

    ucudal
    Participant

    Support Expired

    There is some possibility of making a Skype call to give you access to the portal and that you can review this error.

    #17736

    CTHthemes
    Keymaster

    You can send the info here with Set as private reply option is checked.

    #17891

    ucudal
    Participant

    Support Expired
    This reply has been marked as private.
    #17892

    ucudal
    Participant

    Support Expired
    This reply has been marked as private.
    #17893

    ucudal
    Participant

    Support Expired
    This reply has been marked as private.
    #17909

    CTHthemes
    Keymaster

    Hi, you have to disable and uninstall these extensions: http://prntscr.com/hm9t98
    Then download Hoxa template package again and follow update instructions to update it to latest version.

    Thanks.

    #18157

    ucudal
    Participant

    Support Expired

    The steps indicated were followed, the HOXA was updated and the site was left with an error attached to the image.
    Portal styles were also damaged

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    #18165

    ucudal
    Participant

    Support Expired

    Hello, any news? Please help us, we are with this for a long time.

    regards,
    luis

    #18167

    CTHthemes
    Keymaster

    ok, would you send me your ftp account to fix it?

    Thanks

    #18177

    ucudal
    Participant

    Support Expired
    This reply has been marked as private.
    #18192

    CTHthemes
    Keymaster

    You can try fix the error by adding new pagecontent field to azurapagebuilder_pages table: http://prntscr.com/hv131i
    Hope this help.

    #18201

    ucudal
    Participant

    Support Expired

    The suggested indications were followed but the portal now shows Error 500, how should we continue

    #18209

    CTHthemes
    Keymaster

    Can I access database for the site?

    #18215

    ucudal
    Participant

    Support Expired

    Of course, if with the same access data that we gave you for FTP in the config file, there is the access data to the database,
    If you can not enter, let me know.

    Att: Jorge

    #18224

    CTHthemes
    Keymaster

    Oh, I am sorry. I can’t use the info in FileZila app for ftp access. And don’t know how to use the password.

    #18229

    ucudal
    Participant

    Support Expired
    This reply has been marked as private.
    #18233

    ucudal
    Participant

    Support Expired

    We get the error to the home of the site in the attached image it is evident that the error is thrown: Fatal error: Can not access self :: when no class scope is active in / var / app / current / postgraduate / components / com_azurapagebuilder / helpers / elementparser.php on line 226

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    #18252

    CTHthemes
    Keymaster

    I am sorry. I can’t login using the info
    Send me FTP user/password for Filezilla app
    Send cPanel account to access database

    Thanks.

    #18276

    ucudal
    Participant

    Support Expired
    This reply has been marked as private.
    #18296

    ucudal
    Participant

    Support Expired

    Good evening you could already check the accesses and you could indicate us how we can advance with the error, because it is something quite urgent to deliver progress on this error.

    #18299

    CTHthemes
    Keymaster

    I am sorry. I am using Mac and can’t access ftp with the private key.
    There is another way:
    1 – Save your pages as templates: http://prntscr.com/hytiz2
    2 – Backup pagetemplates folder to safe place: http://prntscr.com/hytjd3
    3 – Delete Azura Page builder component
    4 – Install Azura Page Builder component again
    5 – Copy pagetemplates folder to \Root/administrator/components/com_azurapagebuilder folder
    6 – Re-create your pages using saved templates.

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