Tagged: Does not save the changes
November 27, 2017 at 8:26 pm #17482
When changes are made to any component of the Azura, it does not save them and shows the empty page in the attachment of this post will see the evidence requested the collaboration with this error.November 28, 2017 at 10:41 am #17493
Hi, please send me your administrator account to check.
Thanks.December 4, 2017 at 8:21 pm #17711
There is some possibility of making a Skype call to give you access to the portal and that you can review this error.December 5, 2017 at 10:52 am #17736
You can send the info here with Set as private reply option is checked.December 11, 2017 at 8:20 pm #17891December 11, 2017 at 8:25 pm #17892December 11, 2017 at 9:30 pm #17893December 12, 2017 at 9:32 am #17909
Hi, you have to disable and uninstall these extensions: http://prntscr.com/hm9t98
Then download Hoxa template package again and follow update instructions to update it to latest version.
Thanks.December 28, 2017 at 9:58 am #18157
The steps indicated were followed, the HOXA was updated and the site was left with an error attached to the image.
Portal styles were also damagedDecember 29, 2017 at 9:07 pm #18165
Hello, any news? Please help us, we are with this for a long time.
luisDecember 30, 2017 at 4:43 pm #18167
ok, would you send me your ftp account to fix it?
ThanksJanuary 2, 2018 at 5:53 am #18177January 2, 2018 at 3:11 pm #18192
You can try fix the error by adding new pagecontent field to azurapagebuilder_pages table: http://prntscr.com/hv131i
Hope this help.January 3, 2018 at 3:33 am #18201
The suggested indications were followed but the portal now shows Error 500, how should we continueJanuary 3, 2018 at 9:31 pm #18209
Can I access database for the site?January 3, 2018 at 10:00 pm #18215
Of course, if with the same access data that we gave you for FTP in the config file, there is the access data to the database,
If you can not enter, let me know.
Att: JorgeJanuary 5, 2018 at 11:41 am #18224
Oh, I am sorry. I can’t use the info in FileZila app for ftp access. And don’t know how to use the password.January 5, 2018 at 10:04 pm #18229January 6, 2018 at 4:50 am #18233
We get the error to the home of the site in the attached image it is evident that the error is thrown: Fatal error: Can not access self :: when no class scope is active in / var / app / current / postgraduate / components / com_azurapagebuilder / helpers / elementparser.php on line 226January 8, 2018 at 11:01 am #18252
I am sorry. I can’t login using the info
Send me FTP user/password for Filezilla app
Send cPanel account to access database
Thanks.January 9, 2018 at 10:41 pm #18276January 11, 2018 at 10:29 am #18296
Good evening you could already check the accesses and you could indicate us how we can advance with the error, because it is something quite urgent to deliver progress on this error.January 11, 2018 at 11:16 am #18299
I am sorry. I am using Mac and can’t access ftp with the private key.
There is another way:
1 – Save your pages as templates: http://prntscr.com/hytiz2
2 – Backup pagetemplates folder to safe place: http://prntscr.com/hytjd3
3 – Delete Azura Page builder component
4 – Install Azura Page Builder component again
5 – Copy pagetemplates folder to \Root/administrator/components/com_azurapagebuilder folder
6 – Re-create your pages using saved templates.
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