Home › Forums › WordPress Theme › Gather – Event & Conference WP Landing Page Theme › don't send Stripe receipt This topic contains 13 replies, has 2 voices, and was last updated by CTHthemes 4 months ago. Viewing 14 posts - 1 through 14 (of 14 total) Author Posts November 8, 2017 at 2:58 am #16945 kylematthewsParticipant Supported Hello, the Gather theme is sending an email confirmation of registration (which I want), but Stripe is also sending an automatically generated receipt for each transaction, to the user. How can I turn off Stripe’s email receipt? November 8, 2017 at 3:16 pm #16955 CTHthemesKeymaster Hi, please update theme and its Add-ons plugin to check if the problem is fixed. http://assets.cththemes.net/themeforest/gather/changelog/ Thanks November 9, 2017 at 4:32 am #16969 kylematthewsParticipant Supported Hello, I updated, but am still being sent an email from Stripe and from Gather. Attachments:You must be logged in to view attached files. November 9, 2017 at 9:42 pm #16982 CTHthemesKeymaster Hi, would you give me more info about the problem ? Thank you. November 10, 2017 at 12:32 am #16990 kylematthewsParticipant Supported This reply has been marked as private. November 10, 2017 at 9:22 am #16999 CTHthemesKeymaster Hi, you are using Stripe Payment method so you have to config email settings from Stripe Subscriptions -> Stripe Settings menu: http://prntscr.com/h8i7an Hope this help. Thank you. November 10, 2017 at 8:30 pm #17024 kylematthewsParticipant Supported This reply has been marked as private. November 11, 2017 at 11:32 am #17031 CTHthemesKeymaster Ok, send me your wp-admin account to check. Thank you. November 14, 2017 at 12:54 am #17057 kylematthewsParticipant Supported This reply has been marked as private. November 14, 2017 at 9:05 am #17064 CTHthemesKeymaster Hi, are the buyer received emails the same? And would you change Stipe to test mode for check? November 15, 2017 at 3:51 am #17098 kylematthewsParticipant Supported I feel like we’re not connecting on what the issue is. The buyer is receiving the email above (the HTML email I designed and which I want them to receive). They are ALSO receiving an email Stripe is sending on it’s own. Other plugins I’ve used on other sites disable this (we have it disabled in our Stripe settings on Stripe’s website as well). For some reason, in Gather, the buyer is receiving TWO emails. The HTML one Gather sends (which I WANT the buyer to receive) AND the Stripe one (which I do NOT want the buyer to receive). November 15, 2017 at 3:00 pm #17119 CTHthemesKeymaster Hi, please check if the problem was fixed? Thanks. November 16, 2017 at 4:12 am #17150 kylematthewsParticipant Supported Seems like it. Are you able to specifically tell me what changed? In case I need to fix again? November 16, 2017 at 2:31 pm #17157 CTHthemesKeymaster I did comment these options: http://prntscr.com/hb3xaw Author Posts Viewing 14 posts - 1 through 14 (of 14 total) You must be logged in to reply to this topic.