Hello, consult Balkon questions

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This topic contains 19 replies, has 3 voices, and was last updated by  Alma Viki 5 months, 1 week ago.

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  • #18187

    mcocodesign
    Participant

    Support Expired

    Hello
    Two questions to ask, the question is as follows.

    1、into the background, open the page, the editor without any content.
    reference picture-1.png

    2、http://demowp.cththemes.com/balkon/portfolio-fullwidth-3/
    Click on the right side of FILTER two scroll bar, please help solve the next.
    reference picture-2.png

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    #18191

    CTHthemes
    Keymaster

    Hi, please send me your site address + wp-admin account to check.

    Thank you.

    #18193

    mcocodesign
    Participant

    Support Expired

    I am a local environment for deployment

    #18203

    CTHthemes
    Keymaster

    I am sorry. I can’t help you without access the site to check.

    Thanks.

    #18387

    mcocodesign
    Participant

    Support Expired
    This reply has been marked as private.
    #18416

    CTHthemes
    Keymaster

    1 – delete google map api key to disable google map: http://prntscr.com/i110u1
    and google fonts from theme’s functions.php file: http://prntscr.com/i1117d

    2 – send me the page link to check.

    Thanks

    #18423

    mcocodesign
    Participant

    Support Expired

    http://www.aocr.com.cn/portfolio-fullwidth-3-2/ FILTER: There will be two scroll bars on the right, to help us solve.

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    #18425

    mcocodesign
    Participant

    Support Expired

    I checked the relevant documents, as if already have these two pieces of code

    1 – delete google map api key to disable google map: http://prntscr.com/i110u1
    and google fonts from theme’s functions.php file: http://prntscr.com/i1117d

    #18432

    mcocodesign
    Participant

    Support Expired

    One more question:
    http://www.aocr.com.cn/about/, this page.
    1, the slider on the right is not displayed, not the same as your presentation page
    2, Our Skills (not shown here).

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    #18454

    CTHthemes
    Keymaster

    1 – the portfolio and about pages are not found: http://prntscr.com/i20oz7

    #19112

    mcocodesign
    Participant

    Support Expired
    This reply has been marked as private.
    #19122

    Alma Viki
    Participant

    Unknow

    Hi there,

    Let us answer your questions:
    1. I checked but don’t see the scroll bar you are saying about, which browser you are using and which screen you are cheking?https://prnt.sc/imzqyo

    2. And menu issues, because you still not set this menu is in: About Personal page Scroll nav menu
    http://www.aocr.com.cn/wp-admin/nav-menus.php
    Now Personal page is showing menu now.

    Please help us re-check it.

    Thanks

    #19123

    mcocodesign
    Participant

    Support Expired

    Using Google Chrome, Firefox, and some major Chinese browsers are the same problem

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    #19126

    mcocodesign
    Participant

    Support Expired

    You need to click on the right side of FILTER to see the problem

    Portfolio Fullwidth 3

    #19152

    mcocodesign
    Participant

    Support Expired

    Why do you reply so slowly? Need a consultation for so long?

    #19158

    Alma Viki
    Participant

    Unknow

    Hi,

    Can you help me re-check?

    Because the Canvas effect, that makes your section is limited, we have removed it.

    Please help us re-check.

    Thanks

    #19160

    mcocodesign
    Participant

    Support Expired

    Hello there
    When you click the FILTER category, the scroll bar still exists,

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    #19181

    Alma Viki
    Participant

    Unknow

    I have checked it.

    I saw the scroll in a second when press Filter, right?

    You should remove the cache by press Ctrl + F5 then check it.

    Thanks

    #19200

    mcocodesign
    Participant

    Support Expired

    Hello there:
    I emptied the browser cache, still the same problem, did not solve, I pressed the filter, I saw in the second scroll bar and then returned to normal, I need to remove the extra scroll bar completely, thanks

    #19226

    Alma Viki
    Participant

    Unknow

    Ok, it is fixed.

    Thanks for your sympathy.

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