Listing and blog post background image not displaying.

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This topic contains 6 replies, has 3 voices, and was last updated by  CTHthemes 2 days, 11 hours ago.

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  • #20907

    diegocruzgt
    Participant

    Supported

    Hello, is the third time im writing about this, i just updated to latest version (Version 1.0.8 – May 15 2018), im still having the same issue, the background image in the listing page and post page are not displaying. i never touched any code, on instalation i imported demo files and everything looked fine. but for some reason is not displaying the background image, i uploaded from backend or front end. Please help, im over my deadline now.

    Ps. i sent my wp admin login information on my previous post, i got no reply.

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    #20954

    Alma Viki
    Moderator

    It’s fine now.
    Please try to help us recheck it.

    Thank you

    #20977

    diegocruzgt
    Participant

    Supported
    This reply has been marked as private.
    #21004

    Alma Viki
    Moderator

    I saw banner is shown.
    Did you remove my Listing that I created to check?

    Thanks

    #21052

    diegocruzgt
    Participant

    Supported

    Yes is showing a banner, i created the banner and setted that up for all the listings and posts, since i got no resolution from you guys i had to get creative, i put my own code in css. not what i wanted because i wanted the listers to be able to have a background of their choice. But you guys take up to 2 days to reply and im seen in the other posts that the resolutions are not comming. so at the end i have to make everything myself. i want a refund. i know how to create a listing website, i just didn´t have the time to created it, thats why i thought, “lets buy this cool one, it says is fully customizable, looks legit”. But it is not after 2 weeks im still having plenty of issues and in that time i could have creates my own website. why do you launch to the market something that is so incomplete? and your suppurt also sucks. i wrote about different issues, and you guys resolved nothing. i had to fix everything on my own. Why buy your theme with support if the theme is not working as advertised, and your support is not helping?

    #21075

    Alma Viki
    Moderator

    Oh .. we are sorry about this, thanks for your feedback.
    Please give us an opportunity to explain.
    Error not displaying image banner on single listing because of Share social.
    As for other customers, this error is handled simply because of the Social share control, but not on your server. We can not solve the problem in a similar way on your site.
    Really, we did not intentionally prolong the time to process the error for you, we are still finding the cause,leave the customer have to use a defective product, we are very upset. If you can use the carousel banner as a temporary solution while waiting for us to handle your problem successfully, we will be very grateful for that.
    We are also looking forward to your understanding, and the citylisting theme in the first versions will be constantly updated with feedback from our customers (including bug fixes and new features), but we believe the theme will be stable in 1 – 2 next versions .

    If the theme is really annoying and you can not accept the support service from us, we will give you a refund.

    Please accept our apologies.

    Thanks for your reply.

    #23657

    CTHthemes
    Keymaster

    Hi, would you please help us by re rating the theme?
    1 star rating is not good for us.

    Thank you for your help.

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