NEW UPDATE CRASHED SITE

This topic contains 6 replies, has 2 voices, and was last updated by  Alma Viki 2 months ago.

Viewing 7 posts - 1 through 7 (of 7 total)
  • Author
    Posts
  • #20885

    emerylanee
    Participant

    Supported

    the new theme update just crashed the site, the plugin. now getting a 500 error and sites down.

    #20886

    emerylanee
    Participant

    Supported

    Please help

    #20939

    Alma Viki
    Moderator

    Hi,

    Please send me your FTP account, we will help you check it.

    Thanks

    #20976

    emerylanee
    Participant

    Supported
    This reply has been marked as private.
    #21001

    Alma Viki
    Moderator

    Because you upload wrong theme file, your folder is miss style.css.
    I have upload theme citybook108 to your site.

    Now you have to go to Cpanel then delete folder that has name: citybook (this folder is error).
    After that, rename citybook108 to citybook to correct theme version.

    Thanks

    #21064

    emerylanee
    Participant

    Supported

    Word press supoort told us this recording your answer:

    We can’t directly rename the folders, but if your theme support can get you the updated theme in a zip file, we can delete the original citybook folder and then you can upload it to there. That should preserve the customizations that are already in place for you

    Can you send me the new one in a zip file?, please. On here or by my email: cameron@novanamx.com

    #21078

    Alma Viki
    Moderator

    Hi,
    Because citybook folder on your site is error, so I can’t delete it for upload new theme, that is reason why I have to rename it to citybook108.
    And new theme version, you can download from https://themeforest.net/downloads

    Thank you

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