Problem with Onepage

This topic contains 27 replies, has 2 voices, and was last updated by  Alma Viki 1 month, 4 weeks ago.

Viewing 25 posts - 1 through 25 (of 28 total)
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  • #19474

    Freehandesign
    Participant

    Supported

    Hi, the code #intro is not workin at the website, it’s not going down (as a onepage should do). Could you help me? Thanks!
    Have a look: http://www.designthinerstunisia.com

    #19521

    Alma Viki
    Moderator

    Can you please try to check my IP address on your site?
    This is my IP: 14.189.180.71
    Thanks

    #19657

    Freehandesign
    Participant

    Supported
    This reply has been marked as private.
    #19669

    Alma Viki
    Moderator

    Hi,
    The Start button will scroll to section you want, just need to enter “intro” key to ID de la rangΓ©e of the Row you want: https://prnt.sc/j2s7zq

    Please let us know if you have other troubles.

    Thanks

    #19704

    Freehandesign
    Participant

    Supported

    Hi! I’ve done what you said (“intro”) but didn’t work… And then, all wrong things that we saw before were back. Have a look on the homepage and see the icons… Thank you for your support!

    #19713

    Alma Viki
    Moderator

    Great that!
    Please let us know if you have other troubles.

    Thanks

    #19771

    Freehandesign
    Participant

    Supported

    Hi Alma…
    Sorry, as I’m not an english speaker, I couldn’t explain the problem.
    All problems are back, have a look at the images I’m sending now.
    And the “intro” code is not working. I’ve done what you said but didn’t work.

    Attachments:
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    #19796

    Alma Viki
    Moderator

    Hi,
    I have tried to re-check your issues once again. And saw you use plugin RS Head Cleaner Plus.
    That makes all js/css is wrong:
    http://prntscr.com/j6byvk
    You should revert it.

    Thanks

    • This reply was modified 3 months ago by  Alma Viki.
    #19810

    Freehandesign
    Participant

    Supported

    Okay, thanks!

    I think now it’s fine… Could you help me to put #intro code working? Thanks!

    #19821

    Alma Viki
    Moderator

    I have checked your site, seem to be broken, Can I help you update other theme for site?

    Thanks

    #19833

    Freehandesign
    Participant

    Supported

    Hi,
    Sorry, but I’m not sure if I understood. This theme, Lotek, needs to be updated or are you talking about another theme? The version I have (for Lotek) is 2.1. Is the last one, right?

    #19846

    Alma Viki
    Moderator

    Yes, It’s lasted. But Visual composer isn’t installed on site, you should delete js-composer folder via FTP Manage.
    Then re-install Visual composer.

    Thanks

    • This reply was modified 3 months ago by  Alma Viki.
    #19848

    Alma Viki
    Moderator

    Or send to me your FTP account,I will help you re-install site πŸ™‚

    Thanks

    #19969

    Freehandesign
    Participant

    Supported
    This reply has been marked as private.
    #20014

    Alma Viki
    Moderator
    This reply has been marked as private.
    #20290

    Freehandesign
    Participant

    Supported
    This reply has been marked as private.
    #20348

    Alma Viki
    Moderator

    Hi,

    Your account is still wrong, can you check it carefully before sending?

    Thank you

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    #20415

    Freehandesign
    Participant

    Supported

    Hi. I don’t know what is hapening as I can access the FTP with the details I sent to you. Have a look in the image attached. What I’m going to do know is contact, again, my host, to see if there is something else we don’t know. I should have an aswer this monday. Thanks

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    #20485

    Alma Viki
    Moderator
    This reply has been marked as private.
    #20625

    Freehandesign
    Participant

    Supported
    This reply has been marked as private.
    #20663

    Alma Viki
    Moderator

    I’m afraid that we are blocked from your server, Please send me your cPanel account, Maybe we can access.

    Thanks

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    #20836

    Freehandesign
    Participant

    Supported
    This reply has been marked as private.
    #20872

    Alma Viki
    Moderator

    I did follow your guide, but I’m still Fail.
    The last solution is cpanel, if you can send me your cPanel account, we will try.
    Or try to check my IP, maybe I’m blocked. This is my IP Address: 14.188.235.17

    Thanks

    #21034

    Freehandesign
    Participant

    Supported
    This reply has been marked as private.
    #21089

    Alma Viki
    Moderator

    Hi,
    I think your issue caused by the conflict between plugins.
    I deactivate th plugins that we dont require for theme and it is ok now: http://designthinkerstunisia.com/
    https://prnt.sc/jjgsyk
    Please recheck and let us know if you have other troubles.

    Thanks

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