Some Azura content/module cannot be edited

Home Forums Joomla Templates Cashemir – Responsive One Page Joomla Template Some Azura content/module cannot be edited

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This topic contains 6 replies, has 3 voices, and was last updated by  Sam 3 years, 4 months ago.

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  • #75

    Sam
    Participant

    Support Expired

    When attempting to edit site content using Azura – Joomla Pagebuilder from the backend, I get “The requested content cannot be loaded. Please try again later.” This happens when attempting to edit any/all HTML content (such as the “</> HTML – About Title”).

    When editing the same content using the Azura – Joomla Pagebuilder front end editing I get “Not Acceptable! An appropriate representation of the requested resource could not be found on this server. This error was generated by Mod_Security.”

    My only guess is that i need to update the php on my server. (not sure what to update it too.) Other than that, I have no idea what the issue is. Please advise.

    #76

    CTHthemes
    Keymaster

    Hi, please send us your admin account we will check for it.
    Don’t forget send as private message.

    Thanks,

    #77

    Sam
    Participant

    Support Expired

    I just emailed the url, username and password to: cththemes@gmail.com

    #78

    abprecious
    Participant

    Support Expired

    Hi I just bought this template and when I did a test install on my localhost everything worked fine but once I installed via quickstart over FTP I am now having this same problem. Also when I create a custom HTML content in the page builder whenever I hit save the content gets deleted.

    I am just wondering if any progress has been made to resolve this issue.

    #79

    CTHthemes
    Keymaster

    Hi, for the site construction please turn off mod_sercurity. For more details see this article: http://www.inmotionhosting.com/support/website/modsecurity/what-is-modsecurity-and-why-is-it-important

    Thanks.

    #80

    Sam
    Participant

    Support Expired

    I have a Hostgator “Bussines Plan” (not VPN hosting) who does not provide the Modsec manager plugin for cPanel, requiring their support team disable mod-security manually. It didn’t resolve the issue. I emailed back asking if they could double check that the code they inserted in the htaccess file is correct and that mod_security for my domain was effectively turned off. This was their reply:

    “turning off” Mod_Security on a shared server such as this is a huge security risk and therefore will not be done. Instead, we will whitelist the rule for your domain – this simply means we need to reproduce the error so that we can figure out which specific rule is being hit. Please provide the replication steps to reproduce this error in full.

    As much as love the Cashemir template and have enjoyed using Azuma PageBuilder this is a major issue, ultimately rendering the template useless. I provided my webhost support team them with more details pertaining to the issue and will report back if they are able to get it resolved.

    #81

    Sam
    Participant

    Support Expired

    Turns out the “mod_security” issue was related to Hostgator’s security protocol for shared servers (I have a Business Plan, not VPS). The specific issue was related to the Azuma PageBuilder’s ulr’s, where a specific piece of mod_securty code was blocking the url because it saw the url as potentially coming from a 3rd party website.

    One I gave Hostgator one of the Azuma PageBuilder font end urls that was given me the “Not Acceptable!” message, they were able to write an exception for my specific domain, which resolved the issue.

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