Stripe HTML receipts for EVERY transactipn

Home Forums WordPress Theme Gather – Event & Conference WP Landing Page Theme Stripe HTML receipts for EVERY transactipn

This topic contains 18 replies, has 2 voices, and was last updated by  CTHthemes 10 months ago.

Viewing 19 posts - 1 through 19 (of 19 total)
  • Author
    Posts
  • #16303

    kylematthews
    Participant

    Support Expired

    Hello, this theme is sending an HTML receipt for every single Stripe transaction on our account – even ones from other connected sites. These are separate domains and completely different form setups – and the Gather theme suddenly sends a receipt both to myself (admin) and the person who completed he transaction. How do I fix this? Obviously we use Stripe in multiple ways… this shouldn’t send receipts for all of them.

    #16312

    CTHthemes
    Keymaster

    Hi, would you give me more info about this issue? and I need your wp-admin account to check.

    Thank you.

    #16313

    kylematthews
    Participant

    Support Expired
    This reply has been marked as private.
    #16314

    kylematthews
    Participant

    Support Expired
    This reply has been marked as private.
    #16318

    CTHthemes
    Keymaster

    Hi, did you mean user get registration email even not register with Gather event?
    Send me your FTP account to fix it.

    #16319

    kylematthews
    Participant

    Support Expired
    This reply has been marked as private.
    #16320

    kylematthews
    Participant

    Support Expired

    Seems like your webbook listener is sending emails regardless of if Gather initiated the Stripe transaction

    #16321

    CTHthemes
    Keymaster
    This reply has been marked as private.
    #16322

    kylematthews
    Participant

    Support Expired
    This reply has been marked as private.
    #16325

    CTHthemes
    Keymaster

    Ok, please check if the problem is fixed?

    Thanks.

    #16335

    kylematthews
    Participant

    Support Expired

    Seems to be. Can you share what/where was fixed in case I update and it happens again, or for anyone else who sees this thread and is curious?

    #16347

    CTHthemes
    Keymaster

    Hi, it will be fixed in the next update.

    Thanks.

    #17259

    kylematthews
    Participant

    Support Expired

    Hello, this is happening again. Can you share what you did to fix?

    #17288

    CTHthemes
    Keymaster

    Hi, did you update theme and Gathere Add-ons plugin to latest version?

    #17289

    CTHthemes
    Keymaster

    Hi, did you update theme and Gathere Add-ons plugin to latest version?

    #17315

    kylematthews
    Participant

    Support Expired

    I did the last time you asked to, and it was fixed. Now it’s happening again.

    #17330

    CTHthemes
    Keymaster

    Ok, please make the ftp account above available then I check it again.

    Thank you.

    #17354

    kylematthews
    Participant

    Support Expired

    It’s available, thanks!

    #17379

    CTHthemes
    Keymaster

    You are using Gather Add-ons version 2.6 instead of latest 2.7 ( which is bundled in Gather theme version 2.7 )

    But I’ve fixed it again. And this is the change: http://prntscr.com/he1mpy

Viewing 19 posts - 1 through 19 (of 19 total)

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