Renew purchased item support. You have to login to Envato with your account then go to Downloads menu screen.
Select item from the downloads screen. And you will see a Renew support button on the right sidebar of the item page.
After click on the button and pay for 6 months renew support you have to update data on our support forum.
Login to our support forum then go to your profile page (by clicking on your profile name in the right sidebar)
On your profile page hit Edit link
On the Edit page scroll down to the session “Envato User Information” and click
- Refresh Data if your purchase a new support
- Add new item if you purchase a new item
You can also update to live site details with wp-admin account for faster help.
Find your theme name in the right sidebar – enter it and all the way down you can post a support request.