Citybook Add-ons update breaks my site

Home Forums WordPress Theme CityBook – Directory & Listing WordPress Theme Citybook Add-ons update breaks my site

This topic contains 25 replies, has 2 voices, and was last updated by  CTHthemes 3 months ago.

Viewing 25 posts - 1 through 25 (of 26 total)
  • Author
    Posts
  • #32255

    Hilasch
    Participant

    Supported

    Hi,

    As you can see at the image attached, I have and need to make an update for the Citybook Add-ons. However, every time I do the update, it changes my site, the search bar at the main home page disappears together with other stuff, meaning that the whole main page changes and doesn’t look good, as if it has bugs.

    My site now looks okay, as I had to restore a backup (twice I had to do it after updating the Citybook Adds-on)

    Why is that and how it can be solved?

    Thanks

    Attachments:
    You must be logged in to view attached files.
    #32274

    CTHthemes
    Keymaster

    1 – You don’t need install and update CityBook Import Add-On plugin. So I recommend delete the plugin

    2 – Update CityBook Add-Ons plugin to version 2.1.5.1
    –> Import demo listing type
    –> Setup default listing type to get header/hero search forms from

    Read more detailed instructions at: https://docs.cththemes.com/docs/installation/changes-log/version-2-0-0/#post-update

    #32293

    Hilasch
    Participant

    Supported

    Hi it happened again!

    I read the article you shared with me and activated the plugin, now my site looks like the images attached.

    Why is that and how I can take care of it ASAP?

    Thanks

    Attachments:
    You must be logged in to view attached files.
    #32321

    CTHthemes
    Keymaster

    1 – Deactive your cache plugin
    2 – import demo listing type posts.
    3 – Setup default listing type from Settings -> CityBook Add-Ons -> Submit tab
    4 – You may need edit listing type posts -> browser all setting tabs then click to Save Changes button

    #32355

    Hilasch
    Participant

    Supported

    Hi,

    I am trying to do what you write, but my site is crashing over and over again, including at this moment it looks like the image attached as I did what you wrote!

    Also, on the Settings, I don’t even have the CityBook Add-ons option. This is really inconvenient, is there a way you can make this update for me without making the site crash?

    I would appreciate your help ASAP

    Attachments:
    You must be logged in to view attached files.
    #32357

    Hilasch
    Participant

    Supported
    This reply has been marked as private.
    #32516

    Hilasch
    Participant

    Supported
    This reply has been marked as private.
    #32521

    CTHthemes
    Keymaster

    Ok, let me check.

    #32527

    CTHthemes
    Keymaster

    Can I update theme/plugin to latest version?

    #32530

    Hilasch
    Participant

    Supported

    If you can do it without breaking my site that would be great πŸ™‚

    If it will break, I will upload the last backup from last night.

    Thank you for your help!

    #32533

    CTHthemes
    Keymaster

    Hello, the theme is updated. You can delete browser cache then check it.
    Tell me what’s wrong to fix and make it as previous version.

    #32542

    Hilasch
    Participant

    Supported
    This reply has been marked as private.
    #32547

    CTHthemes
    Keymaster

    You can create your own widget element to apply modified: https://docs.cththemes.com/docs/for-developer/
    Or override theme booking widget with yours.

    But if you don’t like override template, you have to restore site to using older version.

    #32548

    Hilasch
    Participant

    Supported
    This reply has been marked as private.
    #32554

    CTHthemes
    Keymaster

    so you have to use older versions of theme/plugin: https://docs.cththemes.com/docs/installation/changes-log/version-2-0-0/#keep-old-version
    Download it from envato then using ftp/cPanel to replace newer theme/plugin folder with older one.

    #32561

    Hilasch
    Participant

    Supported
    This reply has been marked as private.
    #32573

    CTHthemes
    Keymaster

    Read this tutorial: https://www.wpbeginner.com/beginners-guide/how-to-use-ftp-to-upload-files-to-wordpress-for-beginners/

    Folders you need to replace are \public_html/wp-content/themes/citybook/ and \public_html/wp-content/plugins/citybook-add-ons/

    #32674

    Hilasch
    Participant

    Supported

    Hi,

    I did what you said and uploaded the files to my cPanel and it doesn’t work. I truly need your help, since the last theme updateΧͺ my site is not working, my users can’t add new listings and neither do I from the backend. This is causing me a lot of troubles.

    How can you help me ASAP?

    #32685

    CTHthemes
    Keymaster

    I can use your cpanel to update our older version of theme/plugin so send me the cpanel or ftp accounts.

    Notice that: Modified code from theme/plugin will be override. So if you have backup your site, I recommend restore it.

    • This reply was modified 3 months ago by  CTHthemes.
    #32700

    Hilasch
    Participant

    Supported
    This reply has been marked as private.
    #32718

    CTHthemes
    Keymaster

    Hello, the theme/plugin are restored to version 1.3.4
    Please check it.

    #32730

    Hilasch
    Participant

    Supported

    Hi,

    Thank you for your help, but the site is now in worse condition. When you click on a category of a listing/activity you are taken to a 404 page. See attached.

    Also, the bugs are still there as the search bar looks bad including the listing carousel. Can you help me solve it? I no longer know what to do to make my site work πŸ™

    It is already two weeks like this.

    Attachments:
    You must be logged in to view attached files.
    #32761

    Hilasch
    Participant

    Supported
    This reply has been marked as private.
    #32784

    CTHthemes
    Keymaster

    1 – I’ve saved changes on Settings -> Permalinks then listing category page working: https://www.skillsgorilla.com/listing_cat/outdoors/

    2 – and hero search form is also working: http://prntscr.com/nrbqoz
    Delete your browser cache then check again.

    #32816

    Hilasch
    Participant

    Supported

    Hi good morning,

    Thank you for all of your help it is much appreciated!

    I have another problem that I see is not fixed. Users can’t add a new listing. When you click on ‘Save’ at the submit listing page, nothing happens. Also, when I try to create a listing on the backend it takes me to the page as the image attached.

    Can you please help me in solving this today? I have to go back to working normally πŸ™

    Thank you,
    Hila

    Attachments:
    You must be logged in to view attached files.
Viewing 25 posts - 1 through 25 (of 26 total)

You must be logged in to reply to this topic.

New featues: CityBook - Listing & Directory WordPress Theme version 2.1.8 was outUpdate now
+