don't send Stripe receipt

This topic contains 13 replies, has 2 voices, and was last updated by  CTHthemes 1 year ago.

Viewing 14 posts - 1 through 14 (of 14 total)
  • Author
    Posts
  • #16945

    kylematthews
    Participant

    Support Expired

    Hello, the Gather theme is sending an email confirmation of registration (which I want), but Stripe is also sending an automatically generated receipt for each transaction, to the user.

    How can I turn off Stripe’s email receipt?

    #16955

    CTHthemes
    Keymaster

    Hi, please update theme and its Add-ons plugin to check if the problem is fixed.
    http://assets.cththemes.net/themeforest/gather/changelog/
    Thanks

    #16969

    kylematthews
    Participant

    Support Expired

    Hello, I updated, but am still being sent an email from Stripe and from Gather.

    Attachments:
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    #16982

    CTHthemes
    Keymaster

    Hi, would you give me more info about the problem ?

    Thank you.

    #16990

    kylematthews
    Participant

    Support Expired
    This reply has been marked as private.
    #16999

    CTHthemes
    Keymaster

    Hi, you are using Stripe Payment method so you have to config email settings from Stripe Subscriptions -> Stripe Settings menu: http://prntscr.com/h8i7an

    Hope this help. Thank you.

    #17024

    kylematthews
    Participant

    Support Expired
    This reply has been marked as private.
    #17031

    CTHthemes
    Keymaster

    Ok, send me your wp-admin account to check.

    Thank you.

    #17057

    kylematthews
    Participant

    Support Expired
    This reply has been marked as private.
    #17064

    CTHthemes
    Keymaster

    Hi, are the buyer received emails the same? And would you change Stipe to test mode for check?

    #17098

    kylematthews
    Participant

    Support Expired

    I feel like we’re not connecting on what the issue is.

    The buyer is receiving the email above (the HTML email I designed and which I want them to receive).

    They are ALSO receiving an email Stripe is sending on it’s own. Other plugins I’ve used on other sites disable this (we have it disabled in our Stripe settings on Stripe’s website as well).

    For some reason, in Gather, the buyer is receiving TWO emails. The HTML one Gather sends (which I WANT the buyer to receive) AND the Stripe one (which I do NOT want the buyer to receive).

    #17119

    CTHthemes
    Keymaster

    Hi, please check if the problem was fixed?

    Thanks.

    #17150

    kylematthews
    Participant

    Support Expired

    Seems like it. Are you able to specifically tell me what changed? In case I need to fix again?

    #17157

    CTHthemes
    Keymaster

    I did comment these options: http://prntscr.com/hb3xaw

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