Duplicate Products in Cart

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This topic contains 1 reply, has 2 voices, and was last updated by  CTHthemes 10 months, 1 week ago.

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  • #18735

    johnjordaniii
    Participant

    Support Expired

    Site: https://www.firstinlastout.us/

    On our Gather Site we are using WooCommerce, we have 8 video file products and 35 audio file products. When you add the 35 audio files from the shop page to the cart, the quantity added is “35”, however some products will be duplicated as quantity of 2 and some triplicated as quantity of 3. Every time you refresh the shop page on our site and add all 35 files to the cart again, different files will duplicate and triplicate. Sometimes more, sometimes less. We cannot find any consistency in the issue. We have confirmed that the 35 audio file products are all unique, none are duplicated. We have updated the theme and plug ins on our site and have deactivated the sorting plugin for the shop page on our site.

    We believe there may be a conflict with Gather theme and the plugin files.

    The attached screenshot shows multiple quantities (2) despite only adding the product to the cart 1 time.

    Can you please help us fix this issue?

    Thanks

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    #18746

    CTHthemes
    Keymaster

    Hi, the theme doesn’t modify any code of the plugin. So please try again with new Add to cart after the older completed

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