Help

This topic contains 15 replies, has 3 voices, and was last updated by  CTHthemes 5 months, 3 weeks ago.

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  • #20984

    Magic_franck
    Participant

    Support Expired

    HI, I’ve got a few problems.
    1) I don’t know why but my business page (single) is invalid.
    2) I’ve had an email saying there is a new update. How do I update my website?
    3) The registration/login page on my website works perfectly on desktop but has a few bugs on mobile.
    4) Many pages have text that I can’t change. My website is not meant to be in english and can’t find the place to translate it myself.
    Thank you

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    #21010

    Alma Viki
    Participant

    Unknow

    Hi,

    Can you send me your wp-admin account? We will help you check this issues.
    You can read more here about updating theme: http://documentation.cththemes.com/citybook/#auto_up

    Thanks

    #21060

    Magic_franck
    Participant

    Support Expired
    This reply has been marked as private.
    #21076

    Alma Viki
    Participant

    Unknow

    Hi,
    What is your link URL?

    Thanks

    #21116

    Magic_franck
    Participant

    Support Expired
    This reply has been marked as private.
    #21128

    Magic_franck
    Participant

    Support Expired

    Hi, I’m still in need for help. As long as this problem with the ”single page” is not resolved I’m stuck. I sent my login and waiting for yor help. Please! I want the caroussel page but it’s still not available and it says the single is invalid.
    Thank your for your understanding

    #21132

    CTHthemes
    Keymaster

    Hi, I’ve just edit your listing from front-end and it’s working: http://hooplrr.com/listing/ailes-a-45¢-chacune/

    Also please consider update CityBook theme and CityBook Add-Ons plugin to version 1.0.9. Which fix some small issues and adding new AD widgets.

    http://assets.cththemes.com/themeforest/citybook/changelog/index.html

    #21283

    Magic_franck
    Participant

    Support Expired

    Thank you for fixing this problem. It’s working well so far. Only thing is since you solved this problem my map isn’t working at all.
    It says:
    Sorry! Something went wrong.
    This page didn’t load Google Map correctly. See the JavaScript console for technical details.

    Thank your for helping me with this new problem

    #21284

    Magic_franck
    Participant

    Support Expired

    Never mind it is now invalid again! Now I have 3 problems:
    1) Single is invalid AGAIN.
    2)Google maps stopped working.
    3)When I try to add pictures to the single it doesn’t do anything. No reaction when I click on ”select or update a file” in the slider.
    Please help me I keep having troubles with this website.

    #21290

    CTHthemes
    Keymaster

    Hi, I’ve just updated CityBook theme and CityBook Add-Ons plugin to version 1.1.0 so the problems are fixed.
    You may need edit your listing items to set header image and enable content widgets.
    http://assets.cththemes.com/themeforest/citybook/changelog/index.html
    If you have any problem just let us know.

    Thank you.

    #21296

    Magic_franck
    Participant

    Support Expired

    Google map still not available, though. As you can see here http://hooplrr.com/listing/
    and it says :
    Sorry! Something went wrong.
    This page didn’t load Google Map correctly. See the JavaScript console for technical details.

    It is the only problem remaining but it’s kind of very important
    Thank you

    #21308

    CTHthemes
    Keymaster

    Did you mean this http://prntscr.com/jlfppx ?
    It’s working on my browser.

    #21337

    Magic_franck
    Participant

    Support Expired

    This is very strange because on my phone and laptop the map appears for like 2 seconds before the bug happens. Even when adding a listing I’m not allowed to add an adress.

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    #21342

    CTHthemes
    Keymaster

    It also works on my iPhone. So please try with other google API key.

    #21369

    Magic_franck
    Participant

    Support Expired

    I’ve changed the API and still not working.

    #21370

    CTHthemes
    Keymaster

    This is very strange.
    Would you please open the page in Chrome then send me screenshot for Inspect screen -> Console tab? Like this http://prntscr.com/jltiae

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Hello! CityBook version 1.2.7 was released. Bulk Import Add-On, OpenStreetMapView Details
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