Issue with comments.I can't add review with images,Help me please!

Home Forums WordPress Theme CityBook – Directory & Listing WordPress Theme Issue with comments.I can't add review with images,Help me please!

This topic contains 11 replies, has 2 voices, and was last updated by  CTHthemes 4 months, 1 week ago.

Viewing 12 posts - 1 through 12 (of 12 total)
  • Author
    Posts
  • #28903

    Nick K
    Participant

    Supported

    Hi Dear Developers!

    I have issue with comment system,if I add comment without image it’s work fine,and if I enable
    “Rating Allow Images” function nothing work,it’s give me wp-comments-post.php 404 error

    Check these screens

    Review adding
    Wp-comments.php eror 404

    What’s problem?I tried to find how to fix this issue,but nothing don’t help me.Please Help!

    #28923

    Nick K
    Participant

    Supported

    Anybody can you help me please ! It’s important for me πŸ™

    #28957

    CTHthemes
    Keymaster

    Please try deactive Jetpack ( http://prntscr.com/m2x79h ) to check if the problem is fixed?

    #28963

    Nick K
    Participant

    Supported

    I never use the Jetpack plugin.

    I tried to disable the plugins and check one at a time, tried to fix, renew the file wp-comments.php, changed the theme for testing, it’s very strange that it very rarely turns out to upload a review from a photo. But this happens rarely and can happen by chance.

    I have this problem on 2 sites with citybook theme

    https://dialcitymovers.com/listing/luxary-hotel-spa/ For example, try it yourself

    #28975

    Nick K
    Participant

    Supported

    What can I do with this?

    #29004

    CTHthemes
    Keymaster

    Ok, send me your site address + wp-admin and ftp account to check.

    #29031

    Nick K
    Participant

    Supported
    This reply has been marked as private.
    #29038

    Nick K
    Participant

    Supported

    I found a strange pattern, comments are added if I upload photos no more than 60 kb, if the size of the photo is larger then it gives an error. This happens on both sites, I have never set a limit. Why is this happening?

    #29070

    CTHthemes
    Keymaster

    there is a topic like this and the customer found that the problem is from Jetpack plugin: https://support.cththemes.com/?topic=error-404-when-uploading-image-size-50kb-to-review
    So would you check if there is any restriction from your plugins?

    #29392

    Nick K
    Participant

    Supported

    Hello1

    I unfortunately still can not solve this problem, I immediately deleted the akismet and jetpack plugins, before installing the theme, I fully check my database and did not find the Jetpack and Akismet strange functions I did find only this functions(view attachment), please tell me which function in the database is responsible for the image upload function in the review or which php file, I do not know what to do πŸ™

    Regards

    Attachments:
    You must be logged in to view attached files.
    #29426

    Nick K
    Participant

    Supported

    Anyone help me?

    #29463

    CTHthemes
    Keymaster

    The ftp account doesn’t work.
    And there are many plugins on your site so please deactive some of them to make sure there is no conflict.

Viewing 12 posts - 1 through 12 (of 12 total)

You must be logged in to reply to this topic.

New featues: CityBook - Listing & Directory WordPress Theme version 2.1.8 was outUpdate now
+