Login issue and dashboard error

Home Forums WordPress Theme CityBook – Directory & Listing WordPress Theme Login issue and dashboard error

This topic contains 20 replies, has 3 voices, and was last updated by  CTHthemes 3 weeks, 5 days ago.

Viewing 21 posts - 1 through 21 (of 21 total)
  • Author
    Posts
  • #28689

    samsun34567
    Participant

    Support Expired

    Hi,

    I just encountered some error as title.

    1. Dashboard stopped working for everyone except the admin. Keeps jumping back to homepage.

    2. When logging in, after the pop-up disappeared, the page still shows the status of not logged in. Have to refresh the page to be logged in?

    #28692

    samsun34567
    Participant

    Support Expired

    About the 1st point, I found out it only happens after I logged out of one account and logged in with another one. After a couple of minute then it works fine. Strange.

    #28722

    CTHthemes
    Keymaster

    I think browser needs the time to clear previous user authentication cookies then set for new user.

    #28760

    samsun34567
    Participant

    Support Expired

    Hmm..Okay, what about the second point?

    #28815

    CTHthemes
    Keymaster

    Yes, the page need to refresh to get user logged in.

    #28857

    samsun34567
    Participant

    Support Expired

    Okay…but that is very strange and counter-intuitive.

    I’ve never seen a website that needs to be refreshed for users to be logged in.

    I mean, even this support forum can do that, why can’t the theme?

    #28991

    samsun34567
    Participant

    Support Expired

    Hey guys,

    anything on this?

    Thanks!

    #29036

    samsun34567
    Participant

    Support Expired

    Maybe simply add an auto-reload function should be enough?

    #29069

    CTHthemes
    Keymaster

    Yes, by default the theme automatically reload page after user successfully logged in.

    #29071

    samsun34567
    Participant

    Support Expired

    Okay so it seems my problem is that the site is not reloading after login.

    I seem to recall it used be able to do that before… what can I do to make it work again?

    Thanks!

    #29072

    samsun34567
    Participant

    Support Expired
    This reply has been marked as private.
    #29086

    CTHthemes
    Keymaster

    The site is automatically reloading but more faster. So you can this fix: http://prntscr.com/m9zdgi

    #29090

    samsun34567
    Participant

    Support Expired

    Okay so it’s reloading but way too slow?

    Also will you fix this in the next update? I don’t want to edit the code after every update 🙁

    #29137

    CTHthemes
    Keymaster

    Yes, it will be fixed.

    #29664

    samsun34567
    Participant

    Support Expired

    Hi team,

    Is this issue resolved in the new updates?

    Thanks!

    #29703

    Nick K
    Participant

    Supported

    Hello Samsun.Did you manage to solve this problem?I have the same problem.

    #29725

    CTHthemes
    Keymaster

    Hi Nick K,
    Please update theme and citybook add-ons plugin to latest version.

    #29737

    samsun34567
    Participant

    Support Expired

    Hi,

    Not solved, updated to the latest version -> still the same though.

    #29763

    CTHthemes
    Keymaster

    So please try increase this value http://prntscr.com/m9zdgi

    #29768

    samsun34567
    Participant

    Support Expired

    Yes I know this works. But I thought you are fixing this in the new updates so I won’t need to change it every time whenever there is a new update?

    #29791

    CTHthemes
    Keymaster

    I am sorry, because 10000 mili seconds is too slow so we use 70000 mili seconds instead.
    Ok, new option for that value will be added so you won’t need to change it every new update 🙂

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