My site lost all customization today.

Home Forums WordPress Theme Balkon – Creative Architecture WordPress Theme My site lost all customization today.

This topic contains 21 replies, has 2 voices, and was last updated by  CTHthemes 6 months, 3 weeks ago.

Viewing 22 posts - 1 through 22 (of 22 total)
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  • #30696

    solkonstrukt
    Participant

    Support Expired

    Balkon – Creative Responsive Architecture WordPress Theme https://wfriese.com .. Left it totally fine to find out today 3/23 /2019 … that all the hours i spent customizing the site were all gone..

    #30697

    solkonstrukt
    Participant

    Support Expired

    Visual Bakery is not working can’t even switch to another theme…https://wfriese.com

    #30698

    solkonstrukt
    Participant

    Support Expired

    Had to Run a total Restore of the Site …
    Because I can’t even switch from the Theme.. Thanks for that Update.. totally
    set me back..

    #30743

    CTHthemes
    Keymaster

    We are sorry for the error. Would you give me more info about this?

    Thank you.

    #30787

    solkonstrukt
    Participant

    Support Expired

    All the styling on the theme is gone.. https://wfriese.com

    #30788

    solkonstrukt
    Participant

    Support Expired

    All text is gone.. Also can’t switch off the theme… https://wfriese.com

    #30789

    solkonstrukt
    Participant

    Support Expired

    I had to run a back up.. twice..to get the theme to work again..

    #30790

    solkonstrukt
    Participant

    Support Expired

    IT seems that your Update last Balkon Add-ons is corrupt..

    #30806

    CTHthemes
    Keymaster

    Ok, let us check.

    #30807

    CTHthemes
    Keymaster

    The Balkon Add-Ons plugin requires Balkon theme. So if you would like to change theme, please deactive the plugin first.

    Thanks.

    #30808

    solkonstrukt
    Participant

    Support Expired

    Well No Duh!… that was not the Issue. Do you even read or check what I wrote and the Link to my site.. ? I wrote to you about your Update. THE ONE YOU RELEASED LAST FRIDAY MARCH 22nd//… It Corrupted the Customization. And No I did not Update the Plugin it just did it on it’s own… The Thing that occurred was that I was not able to Change my them to trouble shoot what went wrong.. I had to deactivate the Update BULKON add-On you sent and use the Old one.. It created a mess and 500 Error on every part of the Site… I had to get a Back up Installed to regain the information I lost… https://wfriese.com

    #30810

    CTHthemes
    Keymaster

    All the styling on the theme is gone.. https://wfriese.com

    –> What’s the styling? Did you mean customization on Balkon Options menu ( http://prntscr.com/n2zwxd ) ? Or customization on theme’s files?

    #30813

    solkonstrukt
    Participant

    Support Expired

    customization on the Pages.. Not the Balkon Options Menu that part still the same.. Also about that Balkon Options Menu Is there are way to chose the template page used?. ….

    #30814

    solkonstrukt
    Participant

    Support Expired

    Balkon Options Menu Is there are way to chose the template page used for the Portfolio page.. If you could add that would be great.?. ….

    #30816

    CTHthemes
    Keymaster

    I still don’t understand your problem wel. We’ve tested the theme on our demo page and it works fine.
    So send me your wp-admin account to check.

    #30819

    solkonstrukt
    Participant

    Support Expired

    Ok.. Let me be clear as possible.. When you sent the Bulkon ad-on Update on Friday March 22. The page customization were gone.. on my site.. Then I had to delete it to gain back control of customization. It is working now.. Also the Balkon 1.2 installed. Update to 1.3.0. causes the same Problem.. It may not happen to you but it does on my end. I wish I was making this up… I have had to deal with un- installing// re-installing and recovering for two days now..

    #30820

    solkonstrukt
    Participant

    Support Expired

    I will create a user account for you to check … what email should I send it to…?

    #30822

    CTHthemes
    Keymaster

    You can send the info here with Set as private reply option checked.

    Then I will try update for you.

    #30825

    solkonstrukt
    Participant

    Support Expired
    This reply has been marked as private.
    #30826

    solkonstrukt
    Participant

    Support Expired
    This reply has been marked as private.
    #30827

    solkonstrukt
    Participant

    Support Expired
    This reply has been marked as private.
    #30852

    CTHthemes
    Keymaster
    This reply has been marked as private.
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