PayPal Registration Payment Error

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This topic contains 2 replies, has 2 voices, and was last updated by  CTHthemes 10 months, 2 weeks ago.

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  • #18607

    inspirilizationist
    Participant

    Support Expired

    Hi,

    I have setup the PayPal registration information thoroughly and tried using both the PayPal Registration Button and the PayPal Registration Form Page for payment process, though when I click the Pay Now button it opens a URL page on PayPal’s site that says “Things don’t appear to be working at the moment. Please try again later.” I have used 2 different emails that my client has setup for her PayPal account, same issue using either one. I called PayPal to see if they could see an issue and they referred me to fill out a form in an email and they would look into it on their side but I have not heard back from them. The process must be working at some level because I get an email from Paypal for the email address used in the registration form for each process though it asks for the registration process to be finished manually via the client or customer having to email the other with a finalization code from PayPal. This is too much work for my client to have to do it this way. I have not seen any other issues in relation to this happening with anyone else while looking through your support forum. It should be a simple process once you hit the PayPal Pay Now button that links to a PayPal page with ability to use a credit/debit card and pay immediately and finalize the process, correct? That’s what the picture in your support guide and instructions shows. I added a screenshot of the PayPal error page and the image of the PayPal payment page that is not working from your instructions guide below.

    Thank you for your support

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    #18610

    inspirilizationist
    Participant

    Support Expired

    So you can try it yourself..

    The website is http://kauaihealthandwellnessretreats.com/
    The PayPal registration page is http://kauaihealthandwellnessretreats.com/retreat-registration/

    Let me know if you need the WP login info to check out the back end setup.

    #18629

    CTHthemes
    Keymaster

    Hi, I can’t access your site. Please make sure that there is no restrictions on Vietnam user and I also need your wp-admin + ftp accounts to check.

    Thanks.

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