refund for unavaible translate

Home Forums WordPress Theme CityBook – Directory & Listing WordPress Theme refund for unavaible translate

This topic contains 10 replies, has 3 voices, and was last updated by  CTHthemes 4 months, 1 week ago.

Viewing 11 posts - 1 through 11 (of 11 total)
  • Author
    Posts
  • #23250

    limpacttv
    Participant

    Supported

    Hi,
    i actually create a topic because of the impossibility of having a usefull Translation on my citybook theme, i followed the installation tutorial and nothing works, still having English text and nothing appear in French,
    hope you will very quickly find a way to help us, or we’ll want to refund
    Cordially.

    #23269

    Alma Viki
    Participant

    Unknow

    Thanks for contacting with us.
    Our theme works fine with loco translate.
    Please send me your wp-admin account, I can help you check this issues.

    Thank you.

    #23282

    limpacttv
    Participant

    Supported
    This reply has been marked as private.
    #23284

    CTHthemes
    Keymaster

    Hi, we don’t have your site address.

    #23290

    limpacttv
    Participant

    Supported
    This reply has been marked as private.
    #23293

    CTHthemes
    Keymaster

    You have to make a Sync then Save: http://prntscr.com/k4mnkw

    I’ve tried but can not get success. So you can try first and send me your ftp account to check if there is error with the plugin.

    #23294

    CTHthemes
    Keymaster

    Here is the error: http://prntscr.com/k4mpmr

    #23303

    limpacttv
    Participant

    Supported
    This reply has been marked as private.
    #23305

    CTHthemes
    Keymaster

    Here is the error: https://prnt.sc/k4nvqy

    Because the translation file is too large so you may need to increase max_execution_time php value. Read more at: https://www.wpbeginner.com/wp-tutorials/how-to-fix-fatal-error-maximum-execution-time-exceeded-in-wordpress/

    I’ve copy our language files to wp-content/languages/plugins/ and wp-content/languages/themes/ folder then it’s working. But language text change from Loco screen is still not working.

    #23306

    limpacttv
    Participant

    Supported

    Many thanks, just to know, how did you get this information ??
    thank you both again !

    #23307

    CTHthemes
    Keymaster

    Enabled WordPress debug: http://prntscr.com/k4o241
    then the error will be listed in wp-content/debug.log file

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