So Confused!!

This topic contains 7 replies, has 2 voices, and was last updated by  Rhipple 3 days, 10 hours ago.

Viewing 8 posts - 1 through 8 (of 8 total)
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  • #31526

    Rhipple
    Participant

    Supported

    Hi – I just bought both EasyBook & CityBook. Initially bought Easy Book as it has a full hotel booking system built in but then found out that your other theme, CityBook now has the same functionality and the option for a native app -so I bought that as well.

    Needless to say I’m completely confused with how this is built. I come from using MyListing theme which is incredibly easy to work with. Your docs are showing a Listing Type option in admin but there’ nothing there. You are also stating that there’s a full hotel booking system but it’s not an option. I paid and downloaded your products today but now I’m seeing that the downloaded version is 2.1.1 and you have two newer versions in your change log 2.1.2.1.

    Honestly , between the docs and not supplying the latest version of the theme with Envato is causing a lot of headaches and needless time spent trying to figure out how you’ve built this.

    Questions:
    1) I’ll need a refund on EaasyBook – no need for that theme if you truly do have full booking capabilities in CityBoox for hotels, vacation rentals, etc.
    2) Where is the listing types??
    3) How do I get the latest version of the theme?
    4) Apparently there’s new plugins for Woocommerce payment – where is this plugin?
    5) Do you have more current docs available for your latest version? I know it’s hard to keep up with all the new items you’ve added, but selling a theme with limited or dated docs is brutal for cusotmers
    6) With EasyBook – just an FYI – you can’t download the plugins through WP admin and you did not supply the add on plugins with the envato download, so it’s basically useless with no functionality.

    Sorry for being a little abrupt, but when you pay $130 for your products and nothing is working it’s very frustrating and making me regret moving away from MYListing.

    If you can kindly answer the above and provide some solutions it would be greatly appreciated.

    Thanks

    #31527

    Rhipple
    Participant

    Supported
    This reply has been marked as private.
    #31529

    Rhipple
    Participant

    Supported
    This reply has been marked as private.
    #31530

    CTHthemes
    Keymaster

    Hello, from version 2.1 we use auto update system to pull update to users so they don’t need to download theme/plugins to update. Just enter your purchase code then update from WordPress themes/plugins screen ( you may need deactive Envato Market plugin frist )

    https://docs.cththemes.com/docs/installation/new-update-system/

    We also partially push to server so only theme or plugin need update is updated ( this make user do not need click update for nothing )

    For new woocommerce payment plugin you can go to Appearance -> Install Plugins to install it ( as you install add-ons plugins when install theme )

    And for the listing type style error, please make sure that your browser cache is deleted.

    Thank you.

    #31540

    Rhipple
    Participant

    Supported

    Ok. Excellent. Thanks so much for the quick response. I really appreciate it! Looks like most of the main issues are resolving!

    Couple more questions for you:

    1) I’ve installed Elementor pro and activate the custom footer. When doing so it removed the theme header. Do you have any experience with this issue from other customer?

    2) Do you offer custom work on your theme? I have some specific requirements and need to get a developer involved to make it happen.

    thanks again!

    #31546

    CTHthemes
    Keymaster

    1) I’ve installed Elementor pro and activate the custom footer. When doing so it removed the theme header. Do you have any experience with this issue from other customer?

    –> Send me your site address + wp-admin account to check. Don’t forget send the infos with Set as private reply option checked.

    2) Do you offer custom work on your theme? I have some specific requirements and need to get a developer involved to make it happen.

    –> What’s type of the customization?

    #31551

    Rhipple
    Participant

    Supported
    This reply has been marked as private.
    #31588

    Rhipple
    Participant

    Supported

    Hi – any luck with the header missing when I activate the elementor pro footer?

    Any further thoughts on the customization work? If you do not have time please let me know and I’ll hire a developer today.

    thanks

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