Unable to update or change anything under customization

Home Forums WordPress Theme Balkon – Creative Architecture WordPress Theme Unable to update or change anything under customization

This topic contains 23 replies, has 2 voices, and was last updated by  CTHthemes 5 days, 10 hours ago.

Viewing 24 posts - 1 through 24 (of 24 total)
  • Author
    Posts
  • #36168

    trousey
    Participant

    Supported

    I am on PHP 7.1 and WordPress 5.1. I am unable to select, update or change anything under customizations. I tried Firefox and safari.

    #36169

    trousey
    Participant

    Supported

    This includes all items under General, colors, footers, ect

    #36186

    CTHthemes
    Keymaster

    Hello, send me your site address + wp-admin account to check.

    #36295

    trousey
    Participant

    Supported

    @CTHthemes I have sent you the address and admin details. Please confirm your received this and please provide any update you may have. I am using the child theme provided, but the same issue persists if I toggle back over to the parent Balkon theme.

    #36317

    CTHthemes
    Keymaster

    Send your accounts details here with Set as private reply option checked.

    #36329

    trousey
    Participant

    Supported
    This reply has been marked as private.
    #36336

    CTHthemes
    Keymaster
    This reply has been marked as private.
    #36340

    trousey
    Participant

    Supported
    This reply has been marked as private.
    #36379

    CTHthemes
    Keymaster

    Yes, I can’t login to your site.

    #36430

    trousey
    Participant

    Supported
    This reply has been marked as private.
    #36464

    CTHthemes
    Keymaster
    This reply has been marked as private.
    #37084

    trousey
    Participant

    Supported
    This reply has been marked as private.
    #37182

    trousey
    Participant

    Supported
    This reply has been marked as private.
    #37183

    trousey
    Participant

    Supported

    Can I screen share with you the issue? What can I do to expedite this?

    #37215

    trousey
    Participant

    Supported

    If you cannot fix or do not respond, I cannot use your theme and request a refund.

    #37252

    CTHthemes
    Keymaster

    Send me your user/password for this form: https://prnt.sc/phd16z ( site protection form )
    and for wp-admin account.

    #37269

    trousey
    Participant

    Supported

    I did! I sent updated credentials in the private chat above on October 8th

    #37270

    trousey
    Participant

    Supported
    This reply has been marked as private.
    #37285

    trousey
    Participant

    Supported
    This reply has been marked as private.
    #37328

    CTHthemes
    Keymaster
    This reply has been marked as private.
    #37340

    trousey
    Participant

    Supported
    This reply has been marked as private.
    #37354

    CTHthemes
    Keymaster
    This reply has been marked as private.
    #37400

    trousey
    Participant

    Supported
    This reply has been marked as private.
    #37425

    CTHthemes
    Keymaster
    This reply has been marked as private.
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