Users can't login

This topic contains 16 replies, has 2 voices, and was last updated by  CTHthemes 1 month ago.

Viewing 17 posts - 1 through 17 (of 17 total)
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  • #33069

    Hilasch
    Participant

    Supported

    Hello,

    I don’t know what happened now, but users can’t login to the site (see image attached). When they try (with a valid user name and password) it says: Security checked!, Cheatn huh?

    I even tried with my logins and got the same message. How can this be changed?

    Thanks

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    #33079

    CTHthemes
    Keymaster

    Hello, please make sure that you setup cache plugin to delete site cache every 10 hours http://prntscr.com/nwweh1 . Or check this option: http://prntscr.com/nwwd1n

    #33210

    Hilasch
    Participant

    Supported

    Hi,

    It’s not about the caches and it is still not working.

    Attached you can see my settings, which look different than in your screenshot.

    I am looking forward to your reply,
    Thanks

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    #33222

    CTHthemes
    Keymaster

    Do you have option as I mentioned above?

    #33837

    Hilasch
    Participant

    Supported

    Hi,

    I still have the same problem, my users can’t log in with their user name and password.

    I couldn’t try what you suggested, as I don’t have that option in my settings, see image attached.

    How can this be solved? I would share with you my login details, however, you won’t be able to login with them as the only way I am succeeding to login to my site is through Facebook login.

    I would appreciate your help as soon as possible.

    Thanks,
    Hila

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    #33922

    Hilasch
    Participant

    Supported

    Hello,

    I really need your support. People can’t log in to my site for more than a month.

    Thank you,
    Hila

    #33947

    CTHthemes
    Keymaster

    Try this fix: http://prntscr.com/odj6hw
    Delete the code from citybook add-ons plugin -> inc/ajax.php -> citybook_addons_login_callback function

    #34012

    Hilasch
    Participant

    Supported
    This reply has been marked as private.
    #34045

    CTHthemes
    Keymaster

    What’s the site address ?

    #34047

    Hilasch
    Participant

    Supported
    This reply has been marked as private.
    #34052

    CTHthemes
    Keymaster

    The login account is incorrect.

    #34053

    Hilasch
    Participant

    Supported

    As you know, you can’t just login to the website, that is the problem with my website. That is why I gave you my Facebook account details. Did you Login to my Facebook account?

    Also, could be that you would have to go to the admin website to Log in skillsgorilla.com/admin.

    #34061

    CTHthemes
    Keymaster

    But why is the form doesn’t work http://prntscr.com/of2t1i ?
    Theme doesn’t modify this form. So I think it’s problem with your installed plugin ( not from citybook )

    #34069

    Hilasch
    Participant

    Supported
    This reply has been marked as private.
    #34087

    CTHthemes
    Keymaster

    Hello, please check if the problem fixed?

    #34099

    Hilasch
    Participant

    Supported

    It’s working.

    Thank you so much!

    #34102

    CTHthemes
    Keymaster

    It’s ok.

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