Visual Composer – Missing Elements

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This topic contains 8 replies, has 2 voices, and was last updated by  CTHthemes 1 week, 2 days ago.

Viewing 9 posts - 1 through 9 (of 9 total)
  • Author
    Posts
  • #27095

    kernow seascapes
    Participant

    Supported

    Hi guys,

    For a while now, I have been unable to edit any existing Visual Composer elements of an of my pages on the WP Admin Back end. Although the elements and images are all present on the front end, they no longer show on the back end. I have updated the Outdoor Theme via WP Back end Envato Market API, and this did not resolve the issue.

    Any ideas what could be causing this?

    Regards,

    Matt

    #27119

    CTHthemes
    Keymaster

    Hi, please delete visual Composer plugin then go to Appearance -> Install Plugins to install newest version.

    #27242

    kernow seascapes
    Participant

    Supported

    Hi,

    Thanks for the response. Directions did not work. Can you help please?

    Followed directions, but upon installing Visual Composer, received the following error;

    The installation process is starting. This process may take a while on some hosts, so please be patient.

    Installing Plugin WPBakery Page Builder (1/1)
    Downloading installation package from http://assets.cththemes.com/plugins/js_composer_latest.zip…
    Unpacking the package…
    An error occurred while installing WPBakery Page Builder: The package could not be installed. PCLZIP_ERR_BAD_FORMAT (-10) : Unable to find End of Central Dir Record signature

    #27255

    CTHthemes
    Keymaster

    Ok, send me your site address + wp-admin account to check.

    #27262

    kernow seascapes
    Participant

    Supported
    This reply has been marked as private.
    #27267

    CTHthemes
    Keymaster

    I also can not upload plugin to your site so send me your ftp account to help.

    #27269

    kernow seascapes
    Participant

    Supported
    This reply has been marked as private.
    #27288

    kernow seascapes
    Participant

    Supported

    Hi guys,

    I appreciate you must be closed over the weekend – but I expected better technical support after paying (again) to extend my 6 months Tech Support via Envato; this website is a commercial business for me – coming in to the busiest time of year for me, I am receiving emails asking why my website is not working…..

    This service is pretty disappointing to be honest….

    Please just fix this issue…please….

    #27305

    CTHthemes
    Keymaster

    Hi, the problem was fixed. Please delete your cache then check.

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