Visual Composer Not Working – Springbrook Theme

Home Forums WordPress Theme Springbook – Responsive WordPress Blog Travel Photography Theme Visual Composer Not Working – Springbrook Theme

This topic contains 5 replies, has 2 voices, and was last updated by  CTHthemes 1 month ago.

Viewing 6 posts - 1 through 6 (of 6 total)
  • Author
    Posts
  • #27308

    ollygaspar
    Participant

    Supported

    Hi,

    I’ve just purchased the Springbrook Theme and uploaded the parent and child theme and installed and activated all required plugins.

    However, when I go to edit a page, the option for “Edit in Visual Composer” is not available.

    If I switch themes to the basic free wordpress themes the option is there.

    Thank you in advance.

    #27339

    CTHthemes
    Keymaster

    Hi, send me your site address + wp-admin account to check.

    Thanks.

    #27351

    ollygaspar
    Participant

    Supported

    Hi,

    I’ve been trying to sort this issue out for days now.
    The theme is also outdated and has many other issues that I can’t seem to get around.

    Item definitely wasn’t fully as advertised, hence I have submitted a request for refund.

    Thank you kindly for understanding.

    Regards,

    Oliver

    #27358

    CTHthemes
    Keymaster

    Sorry, we don’t have a refund policy since this is digital product.
    The theme is outdated, you’ve checked it before buying also it’s working fine on WordPress latest version. If there is any problem, we are here to help.

    #27369

    ollygaspar
    Participant

    Supported

    I appreciate your feedback, however I have submitted a refund request to envato market on the grounds that the product isn’t as described. This theme was advertised on Envato with: “Visual Composer Drop & Drag Page Builder (save $34)” as well as “Advanced Elements for Visual Composer”.

    This isn’t true by any means since this product isn’t available and the alternative supplied doesn’t even work with the theme.

    I understand that you don’t have a refund policy for digital products, but Envato has a refund policy for products sold on their marketplace, and since this one doesn’t work or isn’t included with features advertised, I should be refunded.

    Thank you for your time.

    #27389

    CTHthemes
    Keymaster

    I am sorry.
    If you still have the problem please send me your site address + wp-admin account to help.

Viewing 6 posts - 1 through 6 (of 6 total)

You must be logged in to reply to this topic.

Hello! CityBook version 1.2.7 was released. Bulk Import Add-On, OpenStreetMapView Details
+